Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds on the Degigs platform. As a marketplace connecting artists and organizers, refund policies may vary depending on the type of transaction and the specific circumstances involved.

Degigs aims to be fair to both artists and organizers while maintaining the integrity of our platform and encouraging professional conduct from all users.

2. Types of Transactions

Platform Subscriptions

PRO and PRO GIGS Memberships

Monthly subscriptions: Cancel anytime, no refund for current month
Annual subscriptions: Pro-rated refund for unused months
Downgrade: Immediate effect, credit applied to future billing

Artist Booking Payments

Performance Fees

Refund policies for artist booking payments are determined by:

Time of cancellation relative to event date
Specific terms agreed between artist and organizer
Reason for cancellation
Degigs platform fee policies

Platform Service Fees

Transaction Fees

Service fees are generally non-refundable once services are rendered
Refundable if booking is cancelled within acceptable timeframe
Processing fees may apply to refund transactions

3. Booking Cancellation Policies

Standard Cancellation Timeline

90+ Days Before Event

• Full refund of all payments
• Platform fees refunded
• No penalties applied

Less Than 90 Days Before Event

• 50% refund of artist payment
• Platform fees non-refundable

Less Than 72 Hours Before Event

• 75% refund of artist payment
• Platform fees non-refundable

Less Than 24 Hours Before Event

• 100% refund of artist payment
• Platform fees non-refundable

4. Emergency Cancellations

We understand that emergencies happen. The following situations may qualify for special consideration, regardless of timing:

Force Majeure Events

Natural disasters (earthquakes, floods, severe weather)
Government restrictions or venue closures
Public health emergencies
Travel restrictions or lockdowns
Venue safety issues beyond control

Medical Emergencies

Serious illness or hospitalization (documentation required)
Family emergency requiring immediate attention
Doctor-ordered quarantine or isolation
Mental health crisis requiring professional intervention

Technical Issues

Major equipment failure that cannot be resolved
Venue technical problems making performance impossible
Transportation failures beyond reasonable control

Important: Emergency cancellations require documentation and are reviewed case-by-case. Contact our support team immediately in such situations.

5. Refund Processing

Processing Timeline

Request Submission

Submit refund request through platform or contact support

Review Process (2-5 business days)

We review the request against our policies and any special circumstances

Decision & Processing (1-3 business days)

Approved refunds are processed back to original payment method

Bank Processing (3-10 business days)

Time for refund to appear in your account varies by bank/card issuer

Refund Methods

Credit/Debit Cards: Refunded to original card (3-10 business days)

6. Disputes and Appeals

Dispute Resolution Process

If you disagree with a refund decision, you can appeal through our dispute resolution process:

Direct Communication: First, try to resolve the issue directly with the other party through our messaging system.
Formal Dispute: If direct communication fails, file a formal dispute through your account dashboard.
Mediation: Our support team will review the case and attempt to mediate a fair resolution.
Final Review: If mediation fails, the case goes to our senior team for final determination.
External Resolution: For significant disputes, parties may pursue external arbitration or legal action.

Required Documentation

For dispute resolution, you may need to provide:

Original booking agreement and communications
Evidence of the issue or emergency
Photos, videos, or other supporting materials
Medical certificates or official documents (if applicable)
Correspondence with the other party

7. Special Considerations

Multi-Date Bookings

Each date may be cancelled separately

International Bookings

Currency conversion rates at time of refund
Additional processing time for international transfers
Compliance with local regulations

Platform Credits

Alternative to cash refunds in some cases
Often includes bonus credit value
Valid for 12 months from issue date
Can be used for any platform services

8. Policy Updates

This Refund Policy may be updated to reflect changes in our services, legal requirements, or industry standards. When we make significant changes:

We will notify all users via email
Changes will be announced on the platform
Existing bookings remain under previous terms
New bookings are subject to updated policies

9. Contact Support

For refund requests, questions, or disputes, contact our support team:

General Support

Contact Support

Billing & Refunds

Contact Billing

Response Times

• Cancellations: We typically respond within 24 hours during business days
• Standard refund requests: 3-5 business days
• Complex disputes: 3-5 business days

Time-Based

Fair Processing

Case by Case